Gateway Automotive Experts (Oak Harbor)
I feel sorry for them. They are BLIND. My neice took her car there after a ball joint failure. They wanted to change out the whole lower control arm not just the ball joint. $900 for one side. A pair of rock auto ball joints for $9.00 and a free ball joint press rental from Autozone, 2 hours later and she helped me do it and we were done with both sides. $347.00 just for the estimate and they missed the hole in the wheel that the lower control arm did when the ball joint broke. How is it possible to remove the wheel with a flat tire to write an estimate and miss a 1" hole in the wheel ? Stevie Wonder auto. "We see where no one can " You people are on an Island not on the moon. Seek professional repair elsewhere. Can you please tell me ? With a estimate for repairs how can your expert tecks not notice a flat tire and look a lottle farther to find why it is flat ? The air went somewhere correct ? The tire has a hole or the wheel has an issue ? You never even took the wheel off to write the estimate. How can you miss a 1" hole in a wheel ? If she said yes to the repair estimate and you started work the first thing is a call saying you need a new wheel not included in the quote. Please explaine how you miss a 1" hole ? People on the Island PLEASE cross the bridge and save some money.
John, I am sorry to hear you were dissatisfied with the repair options offered to your niece on her visit to our shop. When evaluating repair needs, our goal is to provide a service that addresses the entirety of the problem with the failed system of the vehicle, rather than performing patchwork repairs. As you are also aware, though it was left out in your feedback, we provide options to attempt to work within each individuals budget. When providing options for repair, our starting point is always what is best for the car in terms of longevity and reliability, and our ending point always targets what is best for the drivers situation based on open communication throughout the process. I appreciate you taking the time to make the comparison between an online part addressing a portion of the failed system, installed with your own time, against one of the options provided to your niece that addresses the failure with a complete repair and quality parts, using equipment that we have purchased to allow us to serve our community, installed by a master technician, completed with a wheel alignment, and covered by our three year, 36,000 mile warranty. We wish you luck in your future automotive repair and maintenance needs.
- Gateway Automotive Experts (Oak Harbor)