Gateway Automotive Experts (Mount Vernon)
Huge shoutout to the team at Gateway Auto! Took my car in a couple weeks ago for brake work, and though the news wasn't good (repairs-worth-more-than-car situation), the service was excellent. In terms of costs as well, even though it was a lot, I think the quotes they gave were more than fair considering the kind of work the car needed (this was confirmed for me by my father, a lifelong but now retired mechanic). I declined the repairs and chose to find myself a newer and more reliable ride, but I will definitely be returning to Gateway Auto for all my routine maintenance and checkups. Jeff was great, knew who I was from my appointment when I walked in, and had one of his crew (Brennan or Brendan, so sorry I can't remember which, I'm terrible with names, but he was great too) give me a ride to and from my house, which was a luxury I have not experienced from my past mechanics. I also want to say, their online and text services are top notch; I made my appointment online through their great booking portal, and then received a full breakdown of the repairs and costs with photos of the issues, which I could either accept or decline right there on my phone. I have had a lot of bad experiences with mechanics in the past so there was already that twinge of anxiety in me, and then learning my car was beyond repair (or at least, repair that I could afford) had me totally freaking out, but these guys made what would've otherwise been a total nightmare feel like a top-notch service experience. 10/10, would recommend, will be back soon myself to have them give my new ride a checkup!