Gateway Automotive Experts (Mount Vernon)
When I began to notice that my 2005 BMW X5 was starting to slip out of gear, or stick in gear and over-rev, I started to look for a highly recommended transmission shop to get an experts review. After about a week of searching for the right place, I was referred to Gateway Transmissions in Oak Harbor and told to talk to Dave. When I came in, Dave and Charlie were quick to help me diagnose what could be possibly going wrong in my vehicle. This shop was very professional in their assessments and truthful with how much I could be expecting to spend in a "worst case scenario". I am in the Navy and was detaching the next week and was worried that I could be unable to contact the shop in case anything went wrong. Dave was very good at emailing me while I was on the boat, ensuring to get appropriate permission to search further into the problem. When it had been confirmed that I was going to need extensive repairs, I was already confident that the correct work would be completed and in a timely manner. By the time I had returned, Dave had my vehicle almost completely repaired. All that it was waiting on was an outside source to send back my valve body after its refurbishing. When the vehicle was ready to be picked up, a full disclosure and limited warranty was agreed upon and I drove off with a fully functional vehicle. I truly appreciate this shops professionalism in performing the maintenance necessary to get me back on the road. Thank you Gateway Transmissions for getting me back on the road driving in style once again !