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Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Gateway Automotive Experts (Mount Vernon)Gateway Automotive Experts (Mount Vernon)
Gateway Automotive Experts (Oak Harbor)Gateway Automotive Experts (Oak Harbor)
Gateway Automotive Experts (Sedro Woolley)Gateway Automotive Experts (Sedro Woolley)

Reviews

1
Gateway Automotive Experts (Mount Vernon)

4
Gateway Automotive Experts (Mount Vernon)

The work was done well on time within the estimate. What one would expect for a reputable repair shop.

1
Gateway Automotive Experts (Mount Vernon)

If you want to take a vehicle here make sure you have a solid understanding about cars before you do. I had my truck towed there with a bad battery connection. They fixed it very quickly. They then informed me that the truck needed a new alternator and starter belt, a new air filter, an oil change and a brake fluid flush. All of which they would do for a final bill of $630. They told me it would be a while because they had to order the belts. I said to go ahead because I naively thought that they were treating me fairly & being honest. I then called the mechanic that had worked on my vehicle previously and asked for a quote for the work they recommended. He got back to me within 10 minutes and told me he could do all that work for $250 before tax. Feeling frustrated and taken advantage of, I called the shop to tell them I would be coming in to pick up my truck and that I didn't want any further work done. That is when they put me on hold for 5 minutes and then came back and told me that they had already taken the belts off of my truck. When I asked why the belts were already off, since I had been told that he needed to order them, I was told that they found some in the shop. In the end I paid $300 to have 2 belts changed and my battery reseated. Not an honest mechanic but they will get the job done.

Lindy, I'm very sorry you were unhappy with the results of your repairs. When you had the truck towed from the other shop that couldn't figure out why it wouldn't start, you authorized us an hour of labor to diagnose it. We actually used (and charged) less that that hour that was ok'd by you. I can't help but wonder if the mechanic who told you he'd do the work so cheaply was the same one who couldn't get the truck started in the first place. I'm glad you were at least able to drive it home rather than tow it back out.

- Gateway Automotive Experts (Mount Vernon)
4
Gateway Automotive Experts (Mount Vernon)

Got the job done at areasonable price

5
Gateway Automotive Experts (Mount Vernon)

I had previously had my Subaru serviced by Mount Vernon Auto Repair. I was very satisfied with the work they had done in the past -- so when I learned that owner Doug Faber had sold his repair business to Gateway Transmissions, that was a good enough reason for me to take my business to Bill and Max at Car Care Clinic. I recently had a significant repair done, and my decision to take my car to Gateway Transmissions proved to be a good one. Having a mechanic you can rely on is right up there with your choice of primary care doc and dentist. You want reliable professionals with good customer care in all cases, and I've found this at Car Care Clinic at Gateway Transmissions. I plan to continue bringing my vehicles to Bill and Max and their team of mechanics and technicians. I know they'll treat me and my cars right, and their 36,000 mile warranty means peace of mind.

5
Gateway Automotive Experts (Mount Vernon)

it was a great experience. super friendly and keep me up to date on everything.

5
Gateway Automotive Experts (Mount Vernon)

Work was done quickly within the estimate. The car was returned to me clean and ready to use,

Thanks James. We appreciate the feedback.

- Gateway Automotive Experts (Mount Vernon)
5
Gateway Automotive Experts (Mount Vernon)

We've taken two cars to Car Care Clinic: an 2002 GMC Yukon and an 2009 Chevy Impala. On the Yukon, they replaced the window motor and mount in the car door. They've only done a diagnostic on the Impala and we're planning on a replacement for a secondary air injection. This place works efficiently. We were told the window motor on the Yukon would take 2.5 hours. So we went to a nearby shopping center for some food. They were done with everything not even an hour and a half later. I also appreciate this place not being pushy about getting things done. They are more than happy to tell me what parts I need if I choose to do the repair myself. We've already recommended them to other people and will continue to use their services.

4
Gateway Automotive Experts (Mount Vernon)

Mark's estimate was right on to install my wiring harness. They also provided me with the cost to do future repairs to my truck so i can budget for them. Thanks

3.5
Gateway Automotive Experts (Mount Vernon)

service performed in a timely manner. transportation to and from very satisfactory. They even apologized for not having tightened the nut on the battery positive cable on a repair done last fall. Had not the battery been due for replacement and a bad bearing on the belt tensioner they agreed that there would have been no charge. but his was negated by the fact that the battery required changing

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