Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

They were responsive, polite and through. Dave was a pleasure to work with (Oak Harbor). The repairs were a bit expensive but the you pay for quality and service which is what you will revive here. Highly recommended.

A Company of Thieves!

I came to Car Care Clinic at Gateway Transmission in Mount Vernon with a clear objective of what I wanted out of my 1990 Ford F-350 Diesel truck that I had recently purchased. After working with Derek, I was at ease, he was friendly and knowledgeable. Together we came up with a plan to effectively meet the objective in the most practical and economical way possible. Car Care Clinic was able to quickly diagnose the problem, and even worked to find parts clear across the state that were shipped in a timely manner. Their skilled service technicians were able to handle the job. I will be sure to bring any of my other vehicles in to this complete service center. Thank you Car Care Clinic! Y. Dave Klawer

Max and Derek (sp?) were very nice to talk with on the phone. That being said, I felt that 255.00 for 1-1/2 hours to diagnose a bad voltage regulator on my truck's alternator was a bit steep. They offered to put a reman on for 511.00. I bought an alternator for 150.00 from NAPA and installed it myself in 20 minutes. I don't understand their pricing system, but to me it was too high.

Took my old worn out truck/SUV here for service. Wanted assurance that it would be capable of towing a small trailer from Idaho to my home. Well, the value of the vehicle was maybe worth $600. After they were done, it cost me just over $6000.00!!! A little common sence on their part would have been appreciated. Who in their right mind would spend that amount on a vehicle in that poor of state. If I would have known the costs would more than double, I would have never put that much money into it. The original quote of $1300.00 was a head scratcher, assuming the whole time that would be the total investment. I get it NOW, you never know what can of worms is getting opened up, but I never dreamed the costs could get so out of hand. Yes, they kept me informed as they went along, the original estimate was $1300.00, but I felt like my truck was being held hostage. "We fixed this for x amount but found this. It's not really safe to drive without it, It will cost this much...then a day or two later...same thing, we fixed this for x amount, but found this. It will cost this much"...this happened at the least three different times. I know it's a tuff business and a thankless one, I may be way off, but I would think that being in the line of work that they are, that they could have told me that, considering the shape the vehicle is in, costs could get as high as .....they never even hinted how expensive it could get. I guess you don't know until you dig in and I guess I didn't ask the right questions, or they totally took advantage of the situation. Crazy!! Anyway, spent soo much on the vehicle that I could no longer afford the trailer.....lesson hopefully learned. Humiliating for a man of my age, and to spend this much on a truck I hardly ever drive. Just used for dump runs and recycle runs, and possibly tow a trailer which ain't happening. Hope someone will learn from my experience and ask the right questions or better yet....keep your beater truck maintained. On a positive note, they did offer me a "free" oil change, and thanked me for bringing my truck/suv in. They were very courteous and friendly. Offered to take me where ever I needed to be dropped off, which was nice but not needed. I had already arranged transportation since I'm a good 20 miles away. And I should mention that this work was done 3 or 4 months ago. And yes, it still bothers me that I spent that amount of money.

Had the best experience in this place. Clean, professional, lovely people, who are friendly and ready to help. They provided me a ride home when I needed to leave the car overnight.