Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Came in for an estimate on an engine repair. The car was 20 years old and was not sure if the price of repair is worth the price of the car. After waiting 8 days and hearing nothing I drove past and saw my car sitting in the same spot I left it. I called them 2 minutes later and was told that it was in the shop and they were currently working on it. (Lie)(I did not say anything about it) The next day I was told that the problem was with the catalytic converter and needed replaced. I asked if they could do another look to see if anything else needed repair and they did and said my brakes needed repair. I decided to get the converter repaired for now and hold off on the brakes. 12 days later they called me to tell me there was a different problem and I needed a whole new engine. When I said no I am going to trade the car in they said that they would remove the new converter and put the old parts back in and not charge me. Ok good. I said that I would like to pick the car back up in about 5 or 6 days. That was 7 days ago and I have heard nothing. My car has been there for 30 days now and 2 different times I have come to get items out of it only to find my doors unlocked and unsecured almost 1 block away from their shop. I have used Volans several times before and have always had good service but something is seriously wrong right now. 30 days?

I scheduled my oil change two weeks in advance. At The time I had no idea I would lose my oldest son tragically just 5 days before my scheduled appointment. I proceeded to my appointment despite my overwhelming sadness. The thought was normal activities would help, but being in public places was very difficult. The team at Vollans were welcoming, kind and very professional. I felt very comfortable and would highly recommend their services for any of your automotive needs. I won't forget their kindness on that day even though they had no idea what I was going through. Thank you Vollans for your excellent customer service and compassion for your customers. Rebecca Raines