Gateway Automotive Experts (Sedro Woolley)
I scheduled an appointment with them for a tune up and they told me if I dropped my car off Friday morning I could get it back Friday evening. As a mom of two kids, this was appealing because it wouldn't get in the way of childcare arrangements and driving to work. I called Friday about 45 minutes before they closed, and was told they were "about to call me" but they were having issues getting a part of my car to go back together so they would need it all weekend so they could fix it on Monday. Obviously, very frustrating to me but I worked around it and all was well. On Monday, I called to make sure it would be completed like I was told, and eventually it was, and they even gave me a 50 dollar discount due to the inconvenience. I paid over the phone so I could pick my car up that evening once I was off work. I pick up my car, and as I am driving home realize my car was making a weird noise. We popped the hood to see if we could figure out what was going on, and it turns out they had failed to refill my power steering fluid! I took my car in the next day and they went above my expectations for making it right! Tim loaned me his personal truck while they corrected their mistake and even let me use it after so I could take my personal belongings to storage! I will forever be grateful for how well they handled the situation.