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Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Gateway Automotive Experts (Mount Vernon)Gateway Automotive Experts (Mount Vernon)
Gateway Automotive Experts (Oak Harbor)Gateway Automotive Experts (Oak Harbor)
Gateway Automotive Experts (Sedro Woolley)Gateway Automotive Experts (Sedro Woolley)

Reviews

5
Gateway Automotive Experts (Oak Harbor)

As always, they were competent, thorough and pleasant to work with. I trust them to take good care of my BMW; it's older but I love it.

5
Gateway Automotive Experts (Oak Harbor)

1
Gateway Automotive Experts (Sedro Woolley)

This is the worse place to get quality automotive care. People are leaving there after being with this company for years.Their prices are too high and their quality is less than average. I personally will be going to the better business bureau and reporting them for poor customer service. I already left one review that I notice has been taken down. I will post this one and try and save anyone else from the debacle I went through.

Dear Mr. Newby, We understand that it can be traumatic when a favorite service advisor retires, and we empathize with you. But come on in and get to know Tanya and Fidel! We think you will be pleasantly surprised. Our prices are competitive and enough to employ the very best mechanics and provide very well for them and their families. And as you have known them for years, we know that you would want that for them. Because our mechanics are so experienced and trusted, we are able to offer a 3-Year Nationwide Warranty on all our repairs. That’s just one of the things that makes us the best Value in the Valley!

- Gateway Automotive Experts (Sedro Woolley)
1
Gateway Automotive Experts (Sedro Woolley)

The Vollan's we know and love is gone. Had my car towed here recently and was charged a suspiciously large amount for diagnostics and a battery change. Once that was done I was informed I needed a second diagnostic and would be charged again, begrudgingly agreed. After that I was informed that I needed my fuel pump replaced and was quoted an astronomical amount. Knowing this a borderline scam I had the dealership quote me about 1/3rd the cost and had it towed there. Overall out a ton of money the dealership wouldn't of charged me (or charged less). Just have it done elsewhere folks. EDIT: Hey everyone, gateway mentioned that it was unlikely that the sequence of events of events I posted seemed unlikely. It's pretty easy to prove though, thanks to those who reached out. And to gateway, I'm glad you pay your people good wages, but you're not just expensive, you're upwards of twice as expensive. Just get a second quote. You did accurately diagnose my vehicle though, even if it did cost me a good chunk of change.

Dear “GooglePlusSucks” we really really hate to hear stories like this. When we do, we always reach out right away to see if more communication and understanding might resolve the situation. It’s also always an opportunity for us to see our mistakes, and through training ensure that we keep getting better and more responsive to our true customers. On the bright side, this is a great opportunity to remind our friends and neighbors that while we are not the cheapest, we remain the Best Value in the Valley. A repair like the one described above would have a one year warranty at most from the dealer, but because we offer superior parts and repairs, we can offer a 3-Year Nationwide Warranty for all our repairs, complete with nationwide Roadside Assistance. Because our technicians are the highest paid with the best benefits packages of anyone else in the region, High-Caliber-Master-Level Technicians continue to be drawn to us. We have recently hired several dealership mechanics who were drawn to our excellent pay, high ethics, and great culture! We are thrilled that you were able to take our accurate diagnosis to another shop that could use our mechanic's expertise to properly repair your car and we wish you safe travels. Thanks to all our loyal customers who have helped us become Sedro-Woolley’s #1 Repair Shop!

- Gateway Automotive Experts (Sedro Woolley)
5
Gateway Automotive Experts (Oak Harbor)

I made an appointment to bring my truck in to fix a loose gear shift. I arrived and was met by a friendly staff. It was a quick fix and I was on my way. They were all about customer service. I well be trusting them with my car maintenance again.

5
Gateway Automotive Experts (Oak Harbor)

These guys are the best. Reasonable prices and quality service!!

5
Gateway Automotive Experts (Oak Harbor)

Took it in on time, updated us and returned in a timely manner. Friendly and helpful staff.

1
Gateway Automotive Experts (Sedro Woolley)

We used this repair shop for years and had wonderful experiences when it was Vollan's Automotive. Since being sold to Gateway, our family has had several bad experiences. The first was taking our SUV in for a driver's side window repair (it came off the track/broke and wouldn't go back up. They called us and said we needed a new front left tire because it was badly worn and unsafe to drive (we had gotten new tires the previous week). They said they noticed it when it was put on the rack (why they put it on a rack to fix the driver's side window is beyond me). After several hours of back and forth phone calls, they finally admitted that their mechanic had gashed the tired when putting it on the rack and they paid for a new tire. The second issue was when my son took his car in for an oil change. They gave him a huge list of repairs that the car needed immediately or it would be unsafe to drive. Fortunately, he didn't authorize the repairs and got the car looked at elsewhere. The biggest item on the list was that the check engine was on (it wasn't on when he went in) and they said the engine had a bad misfire and needed immediate repair. Turns out the oil fill cap was bad and it wasn't sealing. Strange coincidence after an oil change. They also overfilled the car with fresh oil and said they wouldn't be able to drain it for two weeks. Very poor response to something they obviously did incorrectly. I've noticed that this business leaves snarky, sarcastic replies to negative reviews. I'm sure I'll be seeing that shortly. Everyone makes mistakes, I get that. Not being willing to take responsibility for them is not acceptable.

Dear Rachel, We appreciate your loyalty over the years. Many of the same mechanics that you have all come to know and love are still with us and growing into positions of leadership and influence. While mistakes are and have been made, when we do make them, we acknowledge and make it right, as you’ve indicated. Many times mistakes that appear nefarious turn out to be communication errors, as demonstrated by your first account. Eleven months ago, when this issue occurred, we were in COVID lockdowns and we were developing a new technology to allow our customers and employees to employ touchless vehicle diagnosis and repairs. These technologies allowed us to communicate via messaging app, sending text, charts, video and pictures from technician to advisor and from advisor to customer. Sometimes, as in your case, a face to face and verbal communication would have been preferable for the technician and advisor, as that miscommunication caused the wrong recommendation to be sent to you. These mistakes from early adoption of this great technology have largely been eliminated in the past year thanks to the willingness of great clients like you to be forthright and honest about what you are seeing. So thank you again. As to your second example, we just don’t tell people that their car is unsafe to drive unless it truly is, and that is so rare as to almost never happen. We completely agree with you, Everyone makes mistakes, but not taking responsibility for them is unacceptable. That is why we hold ourselves and our employees to a higher standard. We understand that when a favorite advisor or mechanic retires, it’s natural to feel nostalgic especially in these uncertain times. We promise that our staff will always treat you with respect and repair your car quickly and accurately.

- Gateway Automotive Experts (Sedro Woolley)
5
Gateway Automotive Experts (Mount Vernon)

I felt good about going to GATEWAY I've never liked going to auto mechanic places . I talk to person phone and in person then found out they were military and I FELT EVEN BETTER ABOUT leaving my car , I GO BY FEELING AND ACTUAL PERFORMENCE, I FELT I COULD TRUST ""GATEWAY "" AUTOMOTIVE . ""I WILL DEFINATELY USE GATEWAY ON COLLEGE WAY.. EVERY TIME I NEED SOMETHING. and I'm telling my sister in Oak Harbor. They have one there too. SO FAR she listens when I recommend. THANK YOU, JULIE FRANK my church is always looking for goot mechanic.i will tell them too. They many times send members some where hoping honest and good and church pays. THANK YOU GATEWAY !!!!

5
Gateway Automotive Experts (Oak Harbor)

Gateway has been consistently honest and competent

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