Gateway Automotive Experts (Oak Harbor)
I had an 8-month adventure with Gateway Automotive, which spanned two vehicles and extensive repairs. It started with a 2018 GMC Sierra with a worn transmission (product of too much hauling) and ended with my 2008 BMW 335i due to head gasket oil leaks frying my crankshaft position sensor. Gateway provides excellence. The shop can be described as one of the few remaining small-town shops where the mechanics and service personnel genuinely care about a quality job, not just cash-grabbing. Understandably, the wait times for a repair can extend longer. This phenomenon is for two reasons: Gateway’s services are sought after for their quality work, and Gateway provides quality work that takes longer to achieve. The shop double-checked multiple repairs, warrantied faulty parts, and provided consistent updates. One of the mechanics went so far as to scavenge for dozens of spare bolts and screws to replace odd pieces that had been lost over the years in my BMW. This same mechanic even plastic-welded broken latches on my engine cover. Miracle, the office manager, is awesome. She finds you deals, gets your parts there expediently, and expertly deals with questions. As someone who has had multiple mechanical issues on his BMW over the years, this is the best shop I've ever found.