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Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Gateway Automotive Experts (Mount Vernon)Gateway Automotive Experts (Mount Vernon)
Gateway Automotive Experts (Oak Harbor)Gateway Automotive Experts (Oak Harbor)
Gateway Automotive Experts (Sedro Woolley)Gateway Automotive Experts (Sedro Woolley)

Reviews

5
Gateway Automotive Experts (Sedro Woolley)

1
Gateway Automotive Experts (Oak Harbor)

I’m happy with the people that work in customer service they were very polite but the quality of the work is Not good at all, they don’t have the experience they said they have I brought my keep in because it was making a sound in the clutch , they said they fixed it, I got it home and it kept making the same sound so I brought it back to them, they replaced the clutch again and they call me and they said it was ready again , less than 50 miles the car made the same noise again, brought it back for the third time and they said they would work on it and I just waited and told them not to give it until it was fixed well and so that happened, 2 days later after last time I picked it up the car is making the noise again, the clutch is bad, and I just gave up on them, I’m stuck with a broken clutch again, waste of money and time not good technicians there, Do NOT go there

5
Gateway Automotive Experts (Oak Harbor)

Been going here for several years to get my oil changed. Always fabulous service!

4
Gateway Automotive Experts (Sedro Woolley)

5
Gateway Automotive Experts (Sedro Woolley)

5
Gateway Automotive Experts (Mount Vernon)

Very knowledgeable staff. Reasonably priced and timely response. Deferred maintenance will always be a larger bill, but regularly scheduled maintenance can be manageable financially and is cheaper than buying a new car.

5
Gateway Automotive Experts (Oak Harbor)

Fast, reliable, friendly & honest. Always a great experience, we don't trust our vehicles with anyone else.

2
Gateway Automotive Experts (Sedro Woolley)

We paid Gateway about $3,000 to repair the synchro for 4th gear in our aging Subaru, which admittedly is way more than the car is worth. That repair was successful, but the mechanics apparently had no idea how to reinstall the clutch cable on the clutch fork, and installed it in the wrong place, causing the cable to snap prematurely. When we reached out to Gateway for feedback, they proceeded to blame us for not bringing the vehicle back to them to fix an issue that never should have happened in the first place. I would not trust these unqualified folks to repair any of your vehicles.

I'm sorry to hear that happened Tim! Although we always strive to put the best work out there, sometimes mistakes may happen. That is why all of our work is covered by our three year, 36,000 mile warranty, intended to give all drivers the most peace of mind available. You are correct in stating that you never should have had to deal with an issue with your clutch cable after getting your Subaru repaired, but I would hesitate to claim that your service advisor attempting to communicate that your issue could be resolved at no charge to you is "blaming" you for anything at all. Our warranty, along with the constant training our technicians and advisors receive, are just a small part of why this community continues to trust us with their vehicle repair and maintenance needs. If you need anything at all in the future, don't hesitate to let us know! We wish you the best.

- Gateway Automotive Experts (Sedro Woolley)
5
Gateway Automotive Experts (Oak Harbor)

4
Gateway Automotive Experts (Oak Harbor)

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