Gateway Automotive Experts (Sedro Woolley)
UPDATE!! ZERO STARS! Can't post without giving one they don't deserve. 😡 I took my truck to another shop to try to get it running and they found that my intake manifold had been cracked while being re-installed and Vollans (Gateway) has zero ability to test older sensors (which they should have declared before agreeing to fix my truck). Now they're trying to say that my warranty might be voided because I took it to another shop immediately after they said they couldn't do anymore. The new shop found vacuum leaks, a visibly cracked intake manifold, countless bad sensors and timing issues. I am looking for an attorney. I just want my money back and this nightmare to end! I hate this truck now! Original feedback: We had an inspection done on an old truck. They estimated a bad engine and around $8k of work including the new engine. I also needed a transmission rebuild. TWENTY THREE THOUSAND dollars later, and I have a truck with all new running gear that has been in their shop for the most of two years and still doesn't run well enough to drive, let alone haul or tow with! I am told that even though they've been working on it and had it for the most of two years, my three year warranty started when the first work was completed and now I only have one year of my warranty remaining. I have never seen a more incompetent group of people be happy with charging someone for a new engine that runs worse than the old one, and then consider it being parked in their yard as warranty time! I now have an appointment with a different shop that will hopefully get my truck running correctly. I have heard other stories about this company and hope you can save yourselves the tremendous agony this has caused our family. For two years, I have not been able to go collect our firewood or tow our boat or haul our garbage. I spent my inheritance trying to get the old truck running and it still doesn't. At this point, I can't even trust warranty work here. What a sickening experience.