Gateway Automotive Experts (Sedro Woolley)
Last Friday night I had the unfortunate experience of overheating on highway 20, about 90 miles from civilization, and with no cell phone service. After hitch hiking into the lovely Mazama, WA and spending the night, I got a tow back to Sedro Woolley. Carl (from Carl's towing) helped set me up with Brenda(service advisor) from Vollans when we got in cell range, and even though they were closing at 2pm (on a saturday) and our expected arrival was 1pm, they agreed to get me in. When I arrived Chris (the owner) was smiles and took me in straight away. He was very forthcoming and said "it all comes down to parts if we can get you done today". I *absolutely* appreciate any business owner being forthcoming - it's a sign of a good place to be. We waited about 10 minutes for the diagnosis, and indeed my radiator decided to split right open after 205k miles. Lucky for me my 1999 infiniti I30t is the same car as the 1999 maxima, and the part was in stock, and we could be fixed in about an hour. He sent us off the the super Mestizo Mexican restaurant to kill some time and watch a world cup match....and maybe have a margarita :-) Even though he was due to close at 2pm, he personally assisted his main tech and wrapped up at 230pm and had us back on the road. I cannot recommend this shop enough: Great smiles, excellent pricing, and willing to go the extra mile when it counted. Thank you Chris and Brenda for getting us home!
Thank you very much for the review . Glad we were able to help and hope every things is going ok...Chris Vollans
- Gateway Automotive Experts (Sedro Woolley)