Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

I am truly sorry to hear about your frustration; I can only assume that the repair needs identified on your vehicle were not fully explained during your visit. For that I apologize. All of our courtesy inspections include photos and sometimes videos, along with technician notes indicating why an individual part or system on your vehicle needs attention. The inspection is sent to each customer via text or email, and is still viewable even after you have left our shop. If you are available any day this week, I would appreciate the chance to review your inspection with you and see what we can do to put your mind at ease. Again, we apologize that the office staff did not take the time to thoroughly and transparently review these findings with you. Feedback like yours helps us to pinpoint training opportunities with our team.

Matt, we are sorry that the cost to rebuild your transmission (although significantly less that what you have stated in your review) was greater than you were able to invest into your truck at this time. You are well aware that during the 7 days your vehicle was in the shop your service advisor spent a lot of time with you developing repair options to try to fit into your budget, including the transfer case repair that your Chevrolet needed. As we explained to you “new” transmissions do not exist for 2009 trucks. Many times we have customer’s bring us transmissions that are having problems that were recently purchased as “new” only to find out it was a used transmission with a new coat of paint. We know that you discussed with us that you found a totaled truck to use as a donor to replace your transmission, and we hope that is the last major work you will need on your vehicle. We wish you happy motoring.