Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Rosendo Santos of Coyote Wasp Tattoo! What a silly way for a hopeful business owner to behave. This ploy of yours is disappointingly weak, not only do we not have an upstairs area in our shop, but if we did we definitely wouldn’t smoke crack in it! Some additional background: Rosendo Santos, owner of Coyote Wasp Tattoo, attempted to conspire with one of our team members to take advantage of people in rural Mexico by having her buy pallets of clothing to send him so he could sell it to the locals for a “massive profit”. All this while trying to “pick her up”. You’re almost 50! Way more than twice her age, that’s gross Rosendo! Rosendo got very angry :( when she said she wanted no part of that. Rosendo proceeded to harass her from multiple Instagram accounts, sending vile, threatening and misogynistic messages. Rosendo still struggled to control his anger, and attempted to bring down our business through his very see through lies. After all that, Rosendo still won’t win. I would say good luck with your future endeavors, but I cannot in good faith wish luck on someone who would try to take advantage of a vulnerable community, lashing out when he doesn’t get his way.

Dear Byron, Thank you for taking the time to share your feedback with us. We sincerely apologize that you did not feel fully informed or supported during your visit. Our goal is always to ensure that our customers leave with a clear understanding of their vehicle's condition and any necessary next steps. During your recent oil change and vehicle inspection, our technician conducted a comprehensive assessment of all systems in your vehicle. As part of this inspection, several issues were identified, and we provided you with a detailed report outlining these findings. At that time, you chose to defer the recommended repairs. When you reached out to us a few days later regarding the steering assist malfunction, we were more than willing to assist by investigating the issue further. Given that your vehicle's steering assist system is fully electric, we offered to help diagnose the underlying cause and work toward a resolution. However, you indicated that you did not wish to proceed with further investigation at that time. We remain fully committed to supporting you in resolving any issues with your vehicle and are happy to assist in diagnosing the problem when you're ready. That being said, we believe there may be some misunderstanding regarding the sequence of events and the level of support we have provided. We value your business and are here to help should you decide to move forward with addressing these concerns. Thank you again for sharing your thoughts, and we look forward to the opportunity to assist you further.