Gateway Automotive Experts (Sedro Woolley)
I highly recommend you avoid Vollans Automotive! Highlights of my experience with them: * They missed a major, easily recognizable leak upon initial diagnosis, leading to significant charges beyond the initial estimate * While test-driving my vehicle, their mechanic collided my car with a parked car * They told me all parts and labor were covered by a 2-year, nationwide warranty provided by NAPA, but when the transmission installed by Vollans failed, NAPA refused to honor my warranty claim, stating that the transmission wasn't covered by their warranty * Vollans Automotive delayed for two months before agreeing to pay for the transmission replacement * My car was legal in all 50 states when delivered to Vollans Automotive, but they installed an exhaust part that did not meet the 50-state certification, preventing me from renewing my vehicle registration until after I paid for a replacement part * They refused to take any responsibility for this mistake, leaving me little choice but to sue them * The suit took several months and, after I won the suit, they waited another two months before paying me the court-ordered judgement
Sean, we are truly sorry that your visit with us did not fully meet your expectations. I do believe this is why you were issued a full refund for your transmission work. We wish you the best in your motoring future.
- Gateway Automotive Experts (Sedro Woolley)