Gateway Automotive Experts (Mount Vernon)
Max and Derek (sp?) were very nice to talk with on the phone. That being said, I felt that 255.00 for 1-1/2 hours to diagnose a bad voltage regulator on my truck's alternator was a bit steep. They offered to put a reman on for 511.00. I bought an alternator for 150.00 from NAPA and installed it myself in 20 minutes. I don't understand their pricing system, but to me it was too high.
Mark, thank you for taking the time to comment on your experience. I’m happy the you felt the staff were friendly and helpful. When I read your frustration with the price of a professional competent diagnosis and repair compared with the cost of a Do-It-Yourself project, I understand you. Unfortunately it’s an all-too-common perspective. I know that many people still do not respect the profession of mechanic, and subsequently feel that they do not deserve the salaries and benefits afforded other, similar professionals. I’m happy that once we successfully diagnosed your vehicle you had the time and ability to give it a happy ending.
- Gateway Automotive Experts (Mount Vernon)