Gateway Automotive Experts (Sedro Woolley)
Dealership pricing, didn’t clean up the mess of spilled coolant under the hood after getting a coolant flush.
Jeff, we were very surprised to see this review after you brought us your Toyota Prius for a coolant flush. All the more surprised as you never informed us that you had just purchased and installed a failed aftermarket coolant flow control valve just before bringing it to us to flush the coolant. This naturally caused a no heat condition that you also decided not to inform us of. I'm sure you felt confident in your own diagnosis and repair so felt no need to explain to your Service Advisor and mechanic why the vehicle was actually here. The result of this secrecy on your part was us spending 3 additional hours looking for a problem that you created. I can confidently share with you that $266 for a dual system coolant flush and 3 hours of diagnosis is not anywhere near dealership pricing. We did rinse the coolant from our work area, we do apologize if we missed some coolant from our flush.
- Gateway Automotive Experts (Sedro Woolley)